Courier | Courier Post

Delivery Time**| 2-5 business days

Price | Complimentary

**Our delivery time frames are estimates only and may vary with public holidays, possible courier delivery issues, and other influences (such as severe weather conditions) that are beyond the control of Kumo®.

We are pleased to prepare all online orders for gifting, with the inclusion of a complimentary Kumo® cotton bag and an optional gift message to accompany.

If your online order is intended for gifting, please select “This is a gift for someone special” after you have chosen your delivery option in the checkout. Here, you will also have the option to add a personal gift message.

Gift orders will include a gift receipt that does not contain any payment information.

With our ‘Return To Sender’ initiative we can close the loop on waste

We are committed to establishing practices that eliminate waste and support the continued use of our packaging. To this end, our Packaging team are continuing to research refill and circular solutions that demonstrate a tangible environmental benefit while also maintaining product quality.  

As part of this research, Kumo® is undertaking a circular packaging solution trial. The trial launched in December 2020 in our Flagship store in Auckland, New Zealand and allows customers to bring back a select number of products once depleted. Each returned bottle is collected from the store, transported to our laboratory, cleaned, sanitised, refilled, re-labeled and returned to the store for customers to purchase.

By reusing existing glass bottles and jars, 610 kilograms of CO2 is saved for every 1 ton of glass reused.

During their development, Kumo® products undergo a series of rigorous and stringent tests to evaluate their safety, stability and efficacy. These tests are repeated a number of times to fully validate each formulation prior to launch.

All products are assessed for safety during our product development process using cumulative irritancy testing on human volunteers.

We have never tested our products or ingredients on animals, and we do not use animal-derived ingredients such as beeswax, honey or lanolin in our formulations.